{"id":1610,"date":"2024-05-04T11:31:52","date_gmt":"2024-05-04T09:31:52","guid":{"rendered":"https:\/\/czeskastrefa.pl\/stazeni-a-vraceni-zbozi-v-ceske-republice-vse-co-potrebujete-vedet\/"},"modified":"2024-05-15T20:34:32","modified_gmt":"2024-05-15T18:34:32","slug":"stazeni-a-vraceni-zbozi-v-ceske-republice-vse-co-potrebujete-vedet","status":"publish","type":"post","link":"https:\/\/czeskastrefa.pl\/cs\/stazeni-a-vraceni-zbozi-v-ceske-republice-vse-co-potrebujete-vedet\/","title":{"rendered":"Sta\u017een\u00ed a vr\u00e1cen\u00ed zbo\u017e\u00ed v \u010cesk\u00e9 republice, v\u0161e, co pot\u0159ebujete v\u011bd\u011bt"},"content":{"rendered":"\n<p>Pokud chcete zajistit pohodl\u00ed sv\u00fdch z\u00e1kazn\u00edk\u016f p\u0159i odstoupen\u00ed od kupn\u00ed smlouvy nebo reklamaci, m\u011bli byste jim poskytnout \u010deskou adresu, na kterou v\u00e1m mohou vr\u00e1cen\u00e9 zbo\u017e\u00ed zaslat. Na trhu je mnoho spole\u010dnost\u00ed, kter\u00e9 tuto slu\u017ebu nab\u00edzej\u00ed. V dne\u0161n\u00edm \u010dl\u00e1nku se zam\u011b\u0159\u00edme na to, kdy m\u016f\u017eete leg\u00e1ln\u011b vr\u00e1tit zbo\u017e\u00ed na \u010desk\u00e9m trhu, a poskytneme v\u00e1m p\u0159ehled spole\u010dnost\u00ed, kter\u00e9 cel\u00fd proces vr\u00e1cen\u00ed zbo\u017e\u00ed provedou za v\u00e1s.<\/p>\n\n<h4 class=\"wp-block-heading\">Odstoupen\u00ed od smlouvy<\/h4>\n\n<p>To znamen\u00e1, \u017ee <strong>zakoupen\u00e9 zbo\u017e\u00ed vr\u00e1t\u00edte na vlastn\u00ed n\u00e1klady<\/strong>, pokud prodejce, u kter\u00e9ho jste zbo\u017e\u00ed zakoupili, nestanov\u00ed v obchodn\u00edch podm\u00ednk\u00e1ch internetov\u00e9ho obchodu jinak. N\u011bkte\u0159\u00ed prodejci nab\u00edzej\u00ed bezplatn\u00e9 vr\u00e1cen\u00ed zbo\u017e\u00ed &#8211; to znamen\u00e1, \u017ee hrad\u00ed n\u00e1klady na dopravu, co\u017e je pro kone\u010dn\u00e9ho spot\u0159ebitele jist\u011b v\u00fdhodn\u00e9. To z\u00e1vis\u00ed na d\u016fvodu vr\u00e1cen\u00ed. Spot\u0159ebitel je povinen informovat prod\u00e1vaj\u00edc\u00edho o sv\u00e9m rozhodnut\u00ed odstoupit od smlouvy prost\u0159ednictv\u00edm formul\u00e1\u0159e nebo jin\u00fdm zp\u016fsobem uveden\u00fdm v pravidlech internetov\u00e9ho obchodu.<\/p>\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-b48db12a-c842-40f5-9362-736f0c7ad334\" href=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/VzorovyFormularRroOdstoupeniOdSmlouvy.docx\">Vzorov\u00fd formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy v \u010de\u0161tin\u011b<\/a><a href=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/VzorovyFormularRroOdstoupeniOdSmlouvy.docx\" class=\"wp-block-file__button wp-element-button\" download=\"\" aria-describedby=\"wp-block-file--media-b48db12a-c842-40f5-9362-736f0c7ad334\">St\u00e1hnout<\/a><\/div>\n\n<h4 class=\"wp-block-heading\">Kdy lze od smlouvy odstoupit?<\/h4>\n\n<p>V situac\u00edch definovan\u00fdch ob\u010dansk\u00fdm z\u00e1kon\u00edkem nebo z\u00e1konem o ochran\u011b spot\u0159ebitele. N\u00ed\u017ee jsou uvedeny dva nej\u010dast\u011bj\u0161\u00ed d\u016fvody odstoupen\u00ed od smlouvy.<\/p>\n\n<h4 class=\"wp-block-heading\">14denn\u00ed spot\u0159ebitelsk\u00e9 obdob\u00ed<\/h4>\n\n<p>Podle z\u00e1kona <strong>m\u016f\u017eete kdykoli odstoupit od kupn\u00ed smlouvy do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed<\/strong>. V takov\u00e9m p\u0159\u00edpad\u011b m\u016f\u017eete zbo\u017e\u00ed vr\u00e1tit bez ud\u00e1n\u00ed d\u016fvodu, a pokud prod\u00e1vaj\u00edc\u00ed v obchodn\u00edch podm\u00ednk\u00e1ch nestanov\u00ed jinak, hrad\u00edte n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed. Prodejce by v\u00e1m m\u011bl do 14 dn\u016f vr\u00e1tit pen\u00edze.<\/p>\n\n<p>Z\u00e1kon vylu\u010duje n\u011bkter\u00e9 v\u00fdrobky ze 14denn\u00ed lh\u016fty pro odstoupen\u00ed od smlouvy. Je to tak:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>zbo\u017e\u00ed podl\u00e9haj\u00edc\u00ed rychl\u00e9 zk\u00e1ze &#8211; nap\u0159. j\u00eddlo,<\/li>\n\n\n\n<li>zbo\u017e\u00ed, kter\u00e9 bylo vyjmuto z hygienick\u00e9ho ochrann\u00e9ho obalu &#8211; nap\u0159. hygienick\u00e1, l\u00e9ka\u0159sk\u00e1 nebo sexu\u00e1ln\u00ed opat\u0159en\u00ed,<\/li>\n\n\n\n<li>zbo\u017e\u00ed na m\u00edru (individu\u00e1ln\u00ed objedn\u00e1vky) &#8211; pen\u011b\u017eenka s va\u0161\u00edm vyra\u017een\u00fdm monogramem, n\u00e1bytek na m\u00edru podle va\u0161ich po\u017eadavk\u016f<\/li>\n\n\n\n<li>vstupenky na volno\u010dasov\u00e9 aktivity &#8211; koncert, divadlo nebo kino,<\/li>\n\n\n\n<li>internetov\u00e9ho obsahu (nap\u0159\u00edklad hudby, filmu nebo po\u010d\u00edta\u010dov\u00e9 hry) po jeho sta\u017een\u00ed.<\/li>\n<\/ul>\n\n<p>Pokud jste zakoupili zbo\u017e\u00ed pro firmu, nem\u00e1te pr\u00e1vo na odstoupen\u00ed od smlouvy do 14 dn\u016f.<\/p>\n\n<p><\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-1024x683.jpg\" alt=\"\" class=\"wp-image-801\" srcset=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-1024x683.jpg 1024w, https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-300x200.jpg 300w, https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-768x512.jpg 768w, https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-1536x1024.jpg 1536w, https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\">St\u00ed\u017enost<\/h4>\n\n<p>Pokud jste obdr\u017eeli zakoupen\u00fd v\u00fdrobek, kter\u00fd je po\u0161kozen\u00fd, nekompletn\u00ed nebo neodpov\u00edd\u00e1 nab\u00eddce internetov\u00e9ho obchodu, ve kter\u00e9m jste nakoupili, m\u00e1te pr\u00e1vo na reklamaci. Prodejce mus\u00ed b\u00fdt informov\u00e1n e-mailem, telefonicky nebo jin\u00fdm zp\u016fsobem uveden\u00fdm v obchodn\u00edch podm\u00ednk\u00e1ch internetov\u00e9ho obchodu. Bez dohody s v\u00e1mi <strong>nesm\u00ed vy\u0159\u00edzen\u00ed st\u00ed\u017enosti trvat d\u00e9le ne\u017e 30 dn\u00ed<\/strong>. V\u011bt\u0161inu zbo\u017e\u00ed <strong>lze reklamovat do 24 m\u011bs\u00edc\u016f od obdr\u017een\u00ed<\/strong> zbo\u017e\u00ed.<\/p>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>\u00a7 2106<\/strong> <\/summary>\n<p>(1) Pokud vadn\u00e9 pln\u011bn\u00ed p\u0159edstavuje podstatn\u00e9 poru\u0161en\u00ed smlouvy, m\u00e1 kupuj\u00edc\u00ed pr\u00e1vo na.  <br\/>a) odstranit vadu dod\u00e1n\u00edm nov\u00e9 v\u011bci bez vady nebo dod\u00e1n\u00edm chyb\u011bj\u00edc\u00ed v\u011bci,  <br\/>(b) odstranit vadu opravou v\u011bci,  <br\/>(c) za p\u0159im\u011b\u0159enou slevu z kupn\u00ed ceny, nebo  <br\/>(d) odstoupen\u00ed od smlouvy.  <\/p>\n\n\n\n<p>(2) Kupuj\u00edc\u00ed je povinen informovat prod\u00e1vaj\u00edc\u00edho o zvolen\u00e9m pr\u00e1vu po nahl\u00e1\u0161en\u00ed vady nebo bez zbyte\u010dn\u00e9ho odkladu po nahl\u00e1\u0161en\u00ed vady. Provedenou volbu nem\u016f\u017ee kupuj\u00edc\u00ed zm\u011bnit bez souhlasu prod\u00e1vaj\u00edc\u00edho; to neplat\u00ed, pokud kupuj\u00edc\u00ed po\u017e\u00e1dal o odstran\u011bn\u00ed vady, kter\u00e1 se uk\u00e1zala jako neodstraniteln\u00e1. Pokud prod\u00e1vaj\u00edc\u00ed neodstran\u00ed vadu v p\u0159im\u011b\u0159en\u00e9 lh\u016ft\u011b nebo kupuj\u00edc\u00edmu ozn\u00e1m\u00ed, \u017ee vadu neodstran\u00ed, m\u016f\u017ee kupuj\u00edc\u00ed m\u00edsto odstran\u011bn\u00ed vady po\u017eadovat p\u0159im\u011b\u0159en\u00e9 sn\u00ed\u017een\u00ed kupn\u00ed ceny nebo m\u016f\u017ee od smlouvy odstoupit.  <\/p>\n\n\n\n<p>(3) Pokud kupuj\u00edc\u00ed nezvol\u00ed sv\u00e9 pr\u00e1vo ve lh\u016ft\u011b, m\u00e1 pr\u00e1va podle \u00a7 2107.  <\/p>\n<\/details>\n\n<h4 class=\"wp-block-heading\">Vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h4>\n\n<p>Na \u010desk\u00e9m trhu existuj\u00ed dodavatel\u00e9, kte\u0159\u00ed se o vr\u00e1cen\u00ed z\u00e1silek postaraj\u00ed za v\u00e1s. Poskytnou v\u00e1m \u010deskou adresu, na kterou mohou \u010de\u0161t\u00ed z\u00e1kazn\u00edci zas\u00edlat vr\u00e1cen\u00e9 zbo\u017e\u00ed. Vr\u00e1cen\u00e9 zbo\u017e\u00ed pak p\u0159eprav\u00ed do skladu v Polsku, kde si jej m\u016f\u017eete vyzvednout. Cel\u00fd proces je automatizovan\u00fd, informace o vr\u00e1cen\u00fdch z\u00e1silk\u00e1ch se zobraz\u00ed na panelu dodavatele. Takov\u00e9 \u0159e\u0161en\u00ed pro vr\u00e1cen\u00e9 zbo\u017e\u00ed je v\u00fdhodn\u00e9 a pohodln\u00e9 nejen pro prodejce, ale i pro z\u00e1kazn\u00edky, kte\u0159\u00ed budou moci zbo\u017e\u00ed vr\u00e1tit na \u010deskou adresu. T\u00edm si nakonec z\u00edsk\u00e1te d\u016fv\u011bru \u010desk\u00fdch z\u00e1kazn\u00edk\u016f, pro kter\u00e9 bude nakupov\u00e1n\u00ed ve va\u0161em internetov\u00e9m obchod\u011b bezpe\u010dn\u00e9. Dodavatel\u00e9, kte\u0159\u00ed tuto slu\u017ebu poskytuj\u00ed a kter\u00e9 doporu\u010duji, jsou <a href=\"https:\/\/www.paxy.pl\/\" data-type=\"link\" data-id=\"https:\/\/www.paxy.pl\/\">Paxy<\/a> a <a href=\"https:\/\/www.olzalogistic.com\/\" data-type=\"link\" data-id=\"https:\/\/www.olzalogistic.com\/\">Olza Logistic<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pokud chcete zajistit pohodl\u00ed sv\u00fdch z\u00e1kazn\u00edk\u016f p\u0159i odstoupen\u00ed od kupn\u00ed smlouvy nebo reklamaci, m\u011bli byste jim poskytnout \u010deskou adresu, na kterou v\u00e1m mohou vr\u00e1cen\u00e9 zbo\u017e\u00ed zaslat. Na trhu je mnoho spole\u010dnost\u00ed, kter\u00e9 tuto slu\u017ebu nab\u00edzej\u00ed. V dne\u0161n\u00edm \u010dl\u00e1nku se zam\u011b\u0159\u00edme na to, kdy m\u016f\u017eete leg\u00e1ln\u011b vr\u00e1tit zbo\u017e\u00ed na \u010desk\u00e9m trhu, a poskytneme v\u00e1m p\u0159ehled spole\u010dnost\u00ed, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1361,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[224,201],"tags":[463,207,212,226,460,446,466,467,206,435,450,468,469,431,441,458,470,456,203,313,417,427,296,454,318,461,462,438,215,422,452,443,465,287,216,464],"class_list":["post-1610","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-commerce-cs","category-spolecnost","tag-ceska-adresa","tag-ceska-republika","tag-cesky-trh","tag-cesky-trh-cs","tag-comfort","tag-dodavatel-cs","tag-doprava","tag-doruceni","tag-e-commerce-cs","tag-e-shop","tag-kuryr","tag-naklady","tag-nakup","tag-obcansky-zakonik","tag-odstoupeni-od-smlouvy","tag-olza-logistic-cs","tag-online-cs","tag-pax","tag-podnikani-v-ceske-republice","tag-prava-spotrebitelu","tag-pravo-cs","tag-pravo-cs-2","tag-predpisy-obchodu","tag-prijemce","tag-prodejce","tag-produkt-cs","tag-reseni","tag-spokojenost","tag-spolecnost","tag-spotrebitel-cs","tag-stiznost","tag-vraceni-zbozi","tag-vraci","tag-webovy-obchod","tag-zakaznik","tag-zpatecni-adresa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sta\u017een\u00ed a vr\u00e1cen\u00ed zbo\u017e\u00ed v \u010cesk\u00e9 republice, v\u0161e, co pot\u0159ebujete v\u011bd\u011bt | Czeska Strefa<\/title>\n<meta name=\"description\" content=\"Pokud chcete zajistit pohodl\u00ed sv\u00fdch z\u00e1kazn\u00edk\u016f p\u0159i odstoupen\u00ed od kupn\u00ed smlouvy nebo reklamaci, m\u011bli byste jim poskytnout \u010deskou adresu, na kterou v\u00e1m mohou vr\u00e1cen\u00e9 zbo\u017e\u00ed zaslat. Na trhu je mnoho spole\u010dnost\u00ed, kter\u00e9 tuto slu\u017ebu nab\u00edzej\u00ed. V dne\u0161n\u00edm \u010dl\u00e1nku se zam\u011b\u0159\u00edme na to, kdy m\u016f\u017eete leg\u00e1ln\u011b vr\u00e1tit zbo\u017e\u00ed na \u010desk\u00e9m trhu, a poskytneme v\u00e1m p\u0159ehled spole\u010dnost\u00ed, kter\u00e9 cel\u00fd proces vr\u00e1cen\u00ed zbo\u017e\u00ed provedou za v\u00e1s.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/czeskastrefa.pl\/cs\/stazeni-a-vraceni-zbozi-v-ceske-republice-vse-co-potrebujete-vedet\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sta\u017een\u00ed a vr\u00e1cen\u00ed zbo\u017e\u00ed v \u010cesk\u00e9 republice, v\u0161e, co pot\u0159ebujete v\u011bd\u011bt\" \/>\n<meta property=\"og:description\" content=\"Pokud chcete zajistit pohodl\u00ed sv\u00fdch z\u00e1kazn\u00edk\u016f p\u0159i odstoupen\u00ed od kupn\u00ed smlouvy nebo reklamaci, m\u011bli byste jim poskytnout \u010deskou adresu, na kterou v\u00e1m mohou vr\u00e1cen\u00e9 zbo\u017e\u00ed zaslat. Na trhu je mnoho spole\u010dnost\u00ed, kter\u00e9 tuto slu\u017ebu nab\u00edzej\u00ed. V dne\u0161n\u00edm \u010dl\u00e1nku se zam\u011b\u0159\u00edme na to, kdy m\u016f\u017eete leg\u00e1ln\u011b vr\u00e1tit zbo\u017e\u00ed na \u010desk\u00e9m trhu, a poskytneme v\u00e1m p\u0159ehled spole\u010dnost\u00ed, kter\u00e9 cel\u00fd proces vr\u00e1cen\u00ed zbo\u017e\u00ed provedou za v\u00e1s.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/czeskastrefa.pl\/cs\/stazeni-a-vraceni-zbozi-v-ceske-republice-vse-co-potrebujete-vedet\/\" \/>\n<meta property=\"og:site_name\" content=\"Czeska Strefa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/czeskastrefa\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-04T09:31:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-15T18:34:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/young-delivery-girl-red-uniform-cap-giving-cardboard-box-customer-smiling-friendly-standing-green-wall-1024x758.jpg\" 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