Communication is one of the most important things when starting a business in the Czech Republic. Whether it’s about registering your company for VAT purposes, customer service, or establishing cooperation with Czech companies, you simply can’t do without communication. Leave us telephone and e-mail communication with the other party and see what the effect will be.
In this regard, we provide the following services:
1. Communication with retail customers
Provide high-quality communication services to your individual clients and invest in an employee who finds it easy to communicate in Czech, both electronically and by phone. This person should know all the rules of Czech spelling and language in order to be able to make formal arrangements with clients and at the same time represent your company in the Czech Republic.
2. Communication with wholesale customers
There is nothing more important for your online store than constant contact with wholesale customers who buy goods from you in large quantities. Here you need a representative who knows your offer perfectly to be able to agree on all terms, prices, discounts and invoicing with the wholesale customer.
3. Communication with the accounting department
What VAT rate applies to the goods I sell in the Czech Republic? Should I issue an invoice to the client with 0% VAT, 21% VAT or 23% VAT? What is an IČO number and a DIČ number? Questions that trouble many Polish companies. If you want to solve a complicated accounting situation in the Czech Republic, you can entrust me as a third party with communication between Czech and Polish accounting departments. I know Czech and English counterparts in accounting because I work in this area.
4. Customer service
E-mail, telephone contact or chat support. Today, there are comprehensive solutions that combine all these tools into one system. The systems are intuitive, so anyone can use them. If your call volume has increased or you need additional help with customer service in the Czech Republic, please do not hesitate to contact us.
5. Communication with authorities in the Czech Republic
Today, there are many tools you can use to communicate with the authorities. In the Czech Republic, a popular means of such communication is the “datová schránka” service, which enables communication with authorities only electronically. Other frequently used tools include an electronic form, e-mail address or telephone contact.
6. Communication with the Trade Inspection (ČOI)
Can’t you reach an agreement with a Czech customer due to a consumer dispute? Do you have any doubts about the complaint process or consumer rights? Has your client contacted the trade inspection? Don’t despair, the Czech Trade Inspection is an entity that provides out-of-court resolution of consumer disputes. Few people also know that ČOI also conducts consulting activities. In practice, this means that if you have any doubts, e.g. regarding Czech consumer law, you can send a question to ČOI, which will be answered by an employee familiar with the law of the Czech Republic.
7. Communication with companies you want to cooperate with
Do you want to start cooperation with Czech companies from the same industry or do you want to expand your services through cooperation with Czech companies? It is therefore expected that such negotiations will begin to agree on the terms of cooperation. You can leave me telephone and e-mail communication with the company in the Czech Republic and I will agree with them what you want. At the same time, you will be informed about every contact with your future partner and you can be sure of 100% confidentiality.
8. Communication with banks
If you need to open an account in a Czech bank or communicate with a bank employee. More details about this service can be found here.
9. Communication with lawyers
Communication with the legal department in the Czech Republic and subsequent translation for you.
10. Communication with suppliers or carriers
Do you want to start cooperation with suppliers or carriers in the Czech Republic? Do you need to advertise shipping? Perhaps the current contract with the carrier is not beneficial to you and you would like to agree on other terms of cooperation. Some carriers that do not operate on the international market are very popular in the Czech Republic. Win the favor of your customers and at the same time agree favorable terms for yourself.
11. Communication with customs or financial authorities
Do you need to register for VAT or need help clearing your shipments through customs in the Czech Republic? If you want, I can communicate for you in Czech.
So if you need support with communication in the Czech Republic, do not hesitate to contact us!