Leave your company’s customer service to us and see for yourself the quality and effectiveness of our services. We operate on the Czech market on behalf of your company so that the customer feels safe and thinks that he is communicating with your company’s employees. Our team consists of professionals who speak Czech. In relation to your customers, we are guided by the principles of personal data protection, the Civil Code, the Consumer Protection Act and other legal regulations.
In the area of customer service, we offer the following services:
1. Informing customers according to your procedures
Providing customers with information about your company, products or services, prices, delivery and so on.
2. Phone contact with customers
Handling incoming and outgoing phone calls for your Czech customers.
3. Email contact with clients
E-mail communication in Czech.
4. Online meetings with clients
Online meetings with customers via Microsoft Teams.
5. Contact with customers via chat
Responding to customer inquiries via chat.
6 Transfer of information and its translation into English between our team and you
Forwarding all correspondence with customers in order to further fulfill customer requests, including translation into English.
7. Processing customer requests according to your procedures
Processing customer requests in accordance with your procedures.
8. Translation from Czech into English and from English into Czech for internal communication
Translation of internal communication from Czech to English and vice versa.
9. Creating automatic email templates in Czech
Creating email templates in Czech for process automation.
10. Internal cooperation with your company’s departments
Internal communication with your departments.
