{"id":1597,"date":"2024-04-22T21:26:06","date_gmt":"2024-04-22T19:26:06","guid":{"rendered":"https:\/\/czeskastrefa.pl\/riesenie-sporu-s-ceskym-zakaznikom\/"},"modified":"2024-05-15T20:34:05","modified_gmt":"2024-05-15T18:34:05","slug":"riesenie-sporu-s-ceskym-zakaznikom","status":"publish","type":"post","link":"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/","title":{"rendered":"Rie\u0161enie sporu s \u010desk\u00fdm z\u00e1kazn\u00edkom"},"content":{"rendered":"\n<p class=\"has-secondary-color has-text-color has-link-color wp-elements-76048495da909c5cd4891367fd6506c6\">V pr\u00edpade, \u017ee sa z\u00e1kazn\u00edkovi nepodar\u00ed kontaktova\u0165 pred\u00e1vaj\u00faceho z in\u00e9ho \u010dlensk\u00e9ho \u0161t\u00e1tu E\u00da v s\u00favislosti so sporom alebo nes\u00fahlas\u00ed s rie\u0161en\u00edm sporu, m\u00f4\u017ee z\u00e1kazn\u00edk po\u017eiada\u0165 o pomoc pri mimos\u00fadnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov. Spotrebite\u013e m\u00f4\u017ee kontaktova\u0165 subjekt priamo prostredn\u00edctvom e-mailu, formul\u00e1ra subjektu alebo platformy <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/userguide\/?page=landing\" target=\"_blank\" rel=\"noreferrer noopener\">Online Dispute Resolution (ODR)<\/a>. <\/p>\n\n<h4 class=\"wp-block-heading\"><strong>Subjekty na rie\u0161enie sporov  <\/strong><\/h4>\n\n<p class=\"has-secondary-color has-text-color has-link-color wp-elements-379f3a22ff439fbb2ba8fa48a643ead6\">Mimos\u00fadne rie\u0161enie sporov je in\u0161tit\u00fat h\u013eadania vz\u00e1jomne prijate\u013enej dohody medzi stranami sporu. Zoznam subjektov pre mimos\u00fadne rie\u0161enie spotrebite\u013esk\u00fdch sporov na \u010deskom trhu n\u00e1jdete <a href=\"https:\/\/www.mpo.cz\/en\/consumer-protection\/alternative-dispute-resolution-adr\/list-of-entities-of-out-of-court-settlement-of-consumer-disputes--245433\/\" target=\"_blank\" rel=\"noreferrer noopener\">tu<\/a>. Obsahuje z\u00e1kladn\u00e9 inform\u00e1cie, ako s\u00fa kontaktn\u00e9 \u00fadaje subjektu, typy sporov, kateg\u00f3rie a odvetvia sporov alebo jazyky, v ktor\u00fdch mo\u017eno spor rie\u0161i\u0165. Tieto inform\u00e1cie mo\u017eno n\u00e1js\u0165 aj <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/?event=main.adr.show2\">tu<\/a> s roz\u0161\u00edren\u00edm na ostatn\u00e9 \u010dlensk\u00e9 \u0161t\u00e1ty E\u00da. <\/p>\n\n<h4 class=\"wp-block-heading\"><strong>Platforma na rie\u0161enie sporov online  <\/strong><\/h4>\n\n<p class=\"has-secondary-color has-text-color has-link-color wp-elements-12141104a282622c828cfac044947ec5\">Eur\u00f3pska \u00fania chr\u00e1ni spotrebite\u013eov, ktor\u00ed nakupuj\u00fa tovar a slu\u017eby v \u010dlensk\u00fdch \u0161t\u00e1toch E\u00da. Z tohto d\u00f4vodu bola vytvoren\u00e1 platforma na rie\u0161enie sporov online(<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/userguide\/?page=landing\" target=\"_blank\" rel=\"noreferrer noopener\">ODR<\/a>), ktor\u00e1 m\u00e1 predch\u00e1dza\u0165 pr\u00e1vnym sporom. T\u00fato platformu mo\u017eno pou\u017ei\u0165 na komunik\u00e1ciu so z\u00e1kazn\u00edkom predt\u00fdm, ako z\u00e1kazn\u00edk pod\u00e1 s\u0165a\u017enos\u0165 subjektu mimos\u00fadneho rie\u0161enia spotrebite\u013esk\u00fdch sporov.  <\/p>\n\n<p class=\"has-secondary-color has-text-color has-link-color wp-elements-d4b90fd41faf2642185f084664ecab4b\">Ak ste dostali e-mail, v ktorom sa uv\u00e1dza, \u017ee spotrebite\u013e na v\u00e1s podal s\u0165a\u017enos\u0165 prostredn\u00edctvom ODR, mus\u00edte si najprv vytvori\u0165 konto v tomto syst\u00e9me, aby ste mohli na s\u0165a\u017enos\u0165 reagova\u0165.  <\/p>\n\n<p><\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"980\" height=\"1000\" src=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/04\/image-4.png\" alt=\"\" class=\"wp-image-672\" srcset=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/04\/image-4.png 980w, https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/04\/image-4-294x300.png 294w, https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/04\/image-4-768x784.png 768w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/figure>\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\"><strong>Povinnosti pred\u00e1vaj\u00facich  <\/strong><\/h4>\n\n<ul class=\"wp-block-list\">\n<li>E-mailov\u00e1 adresa mus\u00ed by\u0165 jasne uveden\u00e1 na webovej str\u00e1nke. Umiestnenie len interakt\u00edvneho kontaktn\u00e9ho formul\u00e1ra nesta\u010d\u00ed.  <\/li>\n\n\n\n<li>Na webovej str\u00e1nke mus\u00ed by\u0165 uveden\u00fd odkaz na platformu na rie\u0161enie sporov online <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">ec.europa.eu\/consumers\/odr.<\/a> Tento odkaz mus\u00ed by\u0165 na webovej str\u00e1nke jasne vidite\u013en\u00fd a \u013eahko pr\u00edstupn\u00fd.  <\/li>\n<\/ul>\n\n<p class=\"has-secondary-color has-text-color has-link-color wp-elements-f8d6bfc022ca94e8d5e137b11d9f882c\">Viac inform\u00e1ci\u00ed o rie\u0161en\u00ed sporov online pre maloobchodn\u00edkov n\u00e1jdete <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/?event=main.trader.register\" target=\"_blank\" rel=\"noreferrer noopener\">tu<\/a>.  <\/p>\n\n<p class=\"has-secondary-color has-text-color has-link-color wp-elements-88cbf2b8ebd225baf3ba58cb502d8140\">Inform\u00e1cie o pr\u00e1vach spotrebite\u013eov pri n\u00e1kupe slu\u017eieb alebo tovaru v E\u00da n\u00e1jdete <a href=\"https:\/\/europa.eu\/youreurope\/citizens\/consumers\/shopping\/shopping-consumer-rights\/index_pl.htm\">tu<\/a>.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>V pr\u00edpade, \u017ee sa z\u00e1kazn\u00edkovi nepodar\u00ed kontaktova\u0165 pred\u00e1vaj\u00faceho z in\u00e9ho \u010dlensk\u00e9ho \u0161t\u00e1tu E\u00da v s\u00favislosti so sporom alebo nes\u00fahlas\u00ed s rie\u0161en\u00edm sporu, m\u00f4\u017ee z\u00e1kazn\u00edk po\u017eiada\u0165 o pomoc pri mimos\u00fadnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov. Spotrebite\u013e m\u00f4\u017ee kontaktova\u0165 subjekt priamo prostredn\u00edctvom e-mailu, formul\u00e1ra subjektu alebo platformy Online Dispute Resolution (ODR). Subjekty na rie\u0161enie sporov Mimos\u00fadne rie\u0161enie sporov je [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1273,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[291,259],"tags":[359,293,367,376,279,355,365,374,369,361,373,363,357,370,280],"class_list":["post-1597","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-commerce-sk","category-spolocnost","tag-ceski-zakaznici","tag-cesky-trh-sk-2","tag-eu-sk","tag-europska-unia","tag-firma-sk","tag-odr-sk","tag-prava-spotrebitelov","tag-predajca","tag-riesenie-sporov","tag-riesenie-sporov-online","tag-spolocnost","tag-spory-sk","tag-spotrebitelia","tag-staznosti","tag-zakaznik-sk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Rie\u0161enie sporu s \u010desk\u00fdm z\u00e1kazn\u00edkom | Czeska Strefa<\/title>\n<meta name=\"description\" content=\"V pr\u00edpade, \u017ee sa z\u00e1kazn\u00edkovi nepodar\u00ed kontaktova\u0165 pred\u00e1vaj\u00faceho z in\u00e9ho \u010dlensk\u00e9ho \u0161t\u00e1tu E\u00da v s\u00favislosti so sporom alebo nes\u00fahlas\u00ed s rie\u0161en\u00edm sporu, m\u00f4\u017ee z\u00e1kazn\u00edk po\u017eiada\u0165 o pomoc pri mimos\u00fadnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov. Spotrebite\u013e m\u00f4\u017ee kontaktova\u0165 subjekt priamo prostredn\u00edctvom e-mailu, formul\u00e1ra subjektu alebo platformy na rie\u0161enie sporov online (ODR).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rie\u0161enie sporu s \u010desk\u00fdm z\u00e1kazn\u00edkom\" \/>\n<meta property=\"og:description\" content=\"V pr\u00edpade, \u017ee sa z\u00e1kazn\u00edkovi nepodar\u00ed kontaktova\u0165 pred\u00e1vaj\u00faceho z in\u00e9ho \u010dlensk\u00e9ho \u0161t\u00e1tu E\u00da v s\u00favislosti so sporom alebo nes\u00fahlas\u00ed s rie\u0161en\u00edm sporu, m\u00f4\u017ee z\u00e1kazn\u00edk po\u017eiada\u0165 o pomoc pri mimos\u00fadnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov. Spotrebite\u013e m\u00f4\u017ee kontaktova\u0165 subjekt priamo prostredn\u00edctvom e-mailu, formul\u00e1ra subjektu alebo platformy na rie\u0161enie sporov online (ODR).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/\" \/>\n<meta property=\"og:site_name\" content=\"Czeska Strefa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/czeskastrefa\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-22T19:26:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-15T18:34:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/04\/pexels-timur-weber-8560014-1024x683.jpg\" \/>\n<meta name=\"author\" content=\"Pavel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Autor\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pavel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Predpokladan\u00fd \u010das \u010d\u00edtania\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 min\u00faty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/\"},\"author\":{\"name\":\"Pavel\",\"@id\":\"https:\/\/czeskastrefa.pl\/sk\/#\/schema\/person\/1d32ccb8e077c323959ca6d25fce3250\"},\"headline\":\"Rie\u0161enie sporu s \u010desk\u00fdm z\u00e1kazn\u00edkom\",\"datePublished\":\"2024-04-22T19:26:06+00:00\",\"dateModified\":\"2024-05-15T18:34:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/\"},\"wordCount\":374,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/czeskastrefa.pl\/sk\/#organization\"},\"image\":{\"@id\":\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/04\/pexels-timur-weber-8560014-scaled.jpg\",\"keywords\":[\"\u010cesk\u00ed z\u00e1kazn\u00edci\",\"\u010desk\u00fd trh\",\"E\u00da\",\"Eur\u00f3pska \u00fania\",\"firma\",\"ODR\",\"pr\u00e1va spotrebite\u013eov\",\"predajca\",\"rie\u0161enie sporov\",\"Rie\u0161enie sporov online\",\"spolo\u010dnos\u0165\",\"spory\",\"spotrebitelia\",\"s\u0165a\u017enosti\",\"z\u00e1kazn\u00edk\"],\"articleSection\":[\"E-commerce\",\"Spolo\u010dnos\u0165\"],\"inLanguage\":\"sk-SK\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/\",\"url\":\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/\",\"name\":\"Rie\u0161enie sporu s \u010desk\u00fdm z\u00e1kazn\u00edkom | Czeska Strefa\",\"isPartOf\":{\"@id\":\"https:\/\/czeskastrefa.pl\/sk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/czeskastrefa.pl\/sk\/riesenie-sporu-s-ceskym-zakaznikom\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/04\/pexels-timur-weber-8560014-scaled.jpg\",\"datePublished\":\"2024-04-22T19:26:06+00:00\",\"dateModified\":\"2024-05-15T18:34:05+00:00\",\"description\":\"V pr\u00edpade, \u017ee sa z\u00e1kazn\u00edkovi nepodar\u00ed kontaktova\u0165 pred\u00e1vaj\u00faceho z in\u00e9ho \u010dlensk\u00e9ho \u0161t\u00e1tu E\u00da v s\u00favislosti so sporom alebo nes\u00fahlas\u00ed s rie\u0161en\u00edm sporu, m\u00f4\u017ee z\u00e1kazn\u00edk po\u017eiada\u0165 o pomoc pri mimos\u00fadnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov. 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