{"id":1672,"date":"2024-05-04T11:31:52","date_gmt":"2024-05-04T09:31:52","guid":{"rendered":"https:\/\/czeskastrefa.pl\/stiahnutie-a-vratenie-tovaru-v-ceskej-republike-vsetko-co-potrebujete-vediet\/"},"modified":"2024-05-15T20:34:32","modified_gmt":"2024-05-15T18:34:32","slug":"stiahnutie-a-vratenie-tovaru-v-ceskej-republike-vsetko-co-potrebujete-vediet","status":"publish","type":"post","link":"https:\/\/czeskastrefa.pl\/sk\/stiahnutie-a-vratenie-tovaru-v-ceskej-republike-vsetko-co-potrebujete-vediet\/","title":{"rendered":"Stiahnutie a vr\u00e1tenie tovaru v \u010ceskej republike, v\u0161etko, \u010do potrebujete vedie\u0165"},"content":{"rendered":"\n<p>Ak chcete zabezpe\u010di\u0165 pohodlie svojich z\u00e1kazn\u00edkov pri odst\u00fapen\u00ed od k\u00fapnej zmluvy alebo reklam\u00e1cii, mali by ste im poskytn\u00fa\u0165 \u010desk\u00fa adresu, na ktor\u00fa v\u00e1m m\u00f4\u017eu zasla\u0165 vr\u00e1ten\u00fd tovar. Na trhu je ve\u013ea spolo\u010dnost\u00ed, ktor\u00e9 t\u00fato slu\u017ebu pon\u00fakaj\u00fa. V dne\u0161nom \u010dl\u00e1nku sa zameriame na to, kedy m\u00f4\u017eete leg\u00e1lne vr\u00e1ti\u0165 tovar na \u010deskom trhu, a poskytneme v\u00e1m preh\u013ead spolo\u010dnost\u00ed, ktor\u00e9 cel\u00fd proces vr\u00e1tenia vykonaj\u00fa za v\u00e1s.<\/p>\n\n<h4 class=\"wp-block-heading\">Odst\u00fapenie od zmluvy<\/h4>\n\n<p>To znamen\u00e1, \u017ee <strong>zak\u00fapen\u00fd tovar vr\u00e1tite na vlastn\u00e9 n\u00e1klady<\/strong>, pokia\u013e predajca, od ktor\u00e9ho ste tovar zak\u00fapili, nestanov\u00ed v obchodn\u00fdch podmienkach internetov\u00e9ho obchodu inak. Niektor\u00ed predajcovia pon\u00fakaj\u00fa bezplatn\u00e9 vr\u00e1tenie tovaru &#8211; to znamen\u00e1, \u017ee hradia n\u00e1klady na dopravu, \u010do je pre kone\u010dn\u00e9ho spotrebite\u013ea ur\u010dite v\u00fdhodn\u00e9. To z\u00e1vis\u00ed od d\u00f4vodu vr\u00e1tenia. Spotrebite\u013e je povinn\u00fd informova\u0165 pred\u00e1vaj\u00faceho o svojom rozhodnut\u00ed odst\u00fapi\u0165 od zmluvy prostredn\u00edctvom formul\u00e1ra alebo in\u00fdm sp\u00f4sobom uveden\u00fdm v pravidl\u00e1ch internetov\u00e9ho obchodu.<\/p>\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-b48db12a-c842-40f5-9362-736f0c7ad334\" href=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/VzorovyFormularRroOdstoupeniOdSmlouvy.docx\">Vzorov\u00fd formul\u00e1r na odst\u00fapenie od zmluvy v \u010de\u0161tine<\/a><a href=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/VzorovyFormularRroOdstoupeniOdSmlouvy.docx\" class=\"wp-block-file__button wp-element-button\" download=\"\" aria-describedby=\"wp-block-file--media-b48db12a-c842-40f5-9362-736f0c7ad334\">Stiahnite si<\/a><\/div>\n\n<h4 class=\"wp-block-heading\">Kedy je mo\u017en\u00e9 odst\u00fapi\u0165 od zmluvy?<\/h4>\n\n<p>V situ\u00e1ci\u00e1ch vymedzen\u00fdch Ob\u010dianskym z\u00e1konn\u00edkom alebo z\u00e1konom o ochrane spotrebite\u013ea. Ni\u017e\u0161ie s\u00fa uveden\u00e9 dva naj\u010dastej\u0161ie d\u00f4vody odst\u00fapenia od zmluvy.<\/p>\n\n<h4 class=\"wp-block-heading\">14-d\u0148ov\u00e9 spotrebite\u013esk\u00e9 obdobie<\/h4>\n\n<p>Pod\u013ea z\u00e1kona <strong>m\u00f4\u017eete kedyko\u013evek odst\u00fapi\u0165 od k\u00fapnej zmluvy do 14 dn\u00ed od prevzatia tovaru<\/strong>. V takom pr\u00edpade m\u00f4\u017eete tovar vr\u00e1ti\u0165 bez udania d\u00f4vodu, a ak pred\u00e1vaj\u00faci v obchodn\u00fdch podmienkach nestanov\u00ed inak, n\u00e1klady na vr\u00e1tenie tovaru uhrad\u00edte vy. Do 14 dn\u00ed by v\u00e1m mal predajca vr\u00e1ti\u0165 peniaze.<\/p>\n\n<p>Z\u00e1kon vylu\u010duje niektor\u00e9 v\u00fdrobky zo 14-d\u0148ovej lehoty na odst\u00fapenie od zmluvy. Je to tak:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>tovar podliehaj\u00faci skaze &#8211; napr. potraviny,<\/li>\n\n\n\n<li>tovar, ktor\u00fd bol vy\u0148at\u00fd z hygienick\u00e9ho ochrann\u00e9ho obalu &#8211; napr. hygienick\u00e9, lek\u00e1rske alebo sexu\u00e1lne opatrenia,<\/li>\n\n\n\n<li>tovar na mieru (individu\u00e1lne objedn\u00e1vky) &#8211; pe\u0148a\u017eenka s va\u0161\u00edm vyrazen\u00fdm monogramom, n\u00e1bytok na mieru pod\u013ea va\u0161ich po\u017eiadaviek<\/li>\n\n\n\n<li>vstupenky na vo\u013eno\u010dasov\u00e9 aktivity &#8211; koncert, divadlo alebo kino,<\/li>\n\n\n\n<li>internetov\u00fd obsah (napr\u00edklad hudba, film alebo po\u010d\u00edta\u010dov\u00e1 hra) po jeho stiahnut\u00ed.<\/li>\n<\/ul>\n\n<p>Ak ste zak\u00fapili tovar pre spolo\u010dnos\u0165, nem\u00e1te pr\u00e1vo na odst\u00fapenie od zmluvy do 14 dn\u00ed.<\/p>\n\n<p><\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-1024x683.jpg\" alt=\"\" class=\"wp-image-801\" srcset=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-1024x683.jpg 1024w, https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-300x200.jpg 300w, https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-768x512.jpg 768w, https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-1536x1024.jpg 1536w, https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/two-delivery-women-cooperating-while-checking-data-packages-office-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\">S\u0165a\u017enos\u0165<\/h4>\n\n<p>Ak ste dostali zak\u00fapen\u00fd v\u00fdrobok, ktor\u00fd je po\u0161koden\u00fd, nekompletn\u00fd alebo nie je v s\u00falade s ponukou internetov\u00e9ho obchodu, v ktorom ste nak\u00fapili, m\u00e1te pr\u00e1vo na reklam\u00e1ciu. Pred\u00e1vaj\u00faci mus\u00ed by\u0165 informovan\u00fd e-mailom, telefonicky alebo in\u00fdm sp\u00f4sobom uveden\u00fdm v obchodn\u00fdch podmienkach internetov\u00e9ho obchodu. Bez dohody s vami <strong>nesmie spracovanie s\u0165a\u017enosti trva\u0165 dlh\u0161ie ako 30 dn\u00ed<\/strong>. V\u00e4\u010d\u0161inu tovaru <strong>mo\u017eno reklamova\u0165 do 24 mesiacov od jeho prevzatia<\/strong>.<\/p>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>\u00a7 2106<\/strong> <\/summary>\n<p>(1) Ak chybn\u00e9 plnenie predstavuje podstatn\u00e9 poru\u0161enie zmluvy, kupuj\u00faci m\u00e1 pr\u00e1vo na  <br\/>a) odstr\u00e1ni\u0165 vadu dodan\u00edm novej veci bez vady alebo dodan\u00edm ch\u00fdbaj\u00facej veci,  <br\/>(b) odstr\u00e1ni\u0165 vadu opravou veci,  <br\/>(c) za primeran\u00fa z\u013eavu z k\u00fapnej ceny alebo  <br\/>(d) odst\u00fapenie od zmluvy.  <\/p>\n\n\n\n<p>(2) Kupuj\u00faci je povinn\u00fd informova\u0165 pred\u00e1vaj\u00faceho o svojom zvolenom pr\u00e1ve po ozn\u00e1men\u00ed vady alebo bez zbyto\u010dn\u00e9ho odkladu po ozn\u00e1men\u00ed vady. Uskuto\u010dnen\u00fd v\u00fdber nem\u00f4\u017ee kupuj\u00faci zmeni\u0165 bez s\u00fahlasu pred\u00e1vaj\u00faceho; to neplat\u00ed, ak kupuj\u00faci po\u017eiadal o odstr\u00e1nenie vady, ktor\u00e1 sa uk\u00e1zala ako neodstr\u00e1nite\u013en\u00e1. Ak pred\u00e1vaj\u00faci neodstr\u00e1ni vadu v primeranej lehote alebo ozn\u00e1mi kupuj\u00facemu, \u017ee vadu neodstr\u00e1ni, m\u00f4\u017ee kupuj\u00faci namiesto odstr\u00e1nenia vady po\u017eadova\u0165 primeran\u00e9 zn\u00ed\u017eenie k\u00fapnej ceny alebo m\u00f4\u017ee odst\u00fapi\u0165 od zmluvy.  <\/p>\n\n\n\n<p>(3) Ak si kupuj\u00faci nezvol\u00ed svoje pr\u00e1vo v lehote, m\u00e1 pr\u00e1va pod\u013ea \u00a7 2107.  <\/p>\n<\/details>\n\n<h4 class=\"wp-block-heading\">Vr\u00e1tenie tovaru<\/h4>\n\n<p>Na \u010deskom trhu s\u00fa dod\u00e1vatelia, ktor\u00ed sa m\u00f4\u017eu postara\u0165 o vr\u00e1tenie z\u00e1sielok. Poskytn\u00fa v\u00e1m \u010desk\u00fa adresu, na ktor\u00fa m\u00f4\u017eu \u010desk\u00ed z\u00e1kazn\u00edci posiela\u0165 vr\u00e1ten\u00fd tovar. Vr\u00e1ten\u00fd tovar potom prepravia do skladu v Po\u013esku, odkia\u013e si ho m\u00f4\u017eete vyzdvihn\u00fa\u0165. Cel\u00fd proces je automatizovan\u00fd, inform\u00e1cie o vr\u00e1ten\u00fdch z\u00e1sielkach sa zobrazia na paneli dod\u00e1vate\u013ea. Tak\u00e9to rie\u0161enie vr\u00e1tenia tovaru je v\u00fdhodn\u00e9 a pohodln\u00e9 nielen pre predajcov, ale aj pre z\u00e1kazn\u00edkov, ktor\u00ed bud\u00fa m\u00f4c\u0165 tovar vr\u00e1ti\u0165 na \u010desk\u00fa adresu. V kone\u010dnom d\u00f4sledku si tak z\u00edskate d\u00f4veru \u010desk\u00fdch z\u00e1kazn\u00edkov, pre ktor\u00fdch bude nakupovanie vo va\u0161om internetovom obchode bezpe\u010dn\u00e9. Dod\u00e1vatelia, ktor\u00ed poskytuj\u00fa t\u00fato slu\u017ebu a ktor\u00fdch odpor\u00fa\u010dam, s\u00fa <a href=\"https:\/\/www.paxy.pl\/\" data-type=\"link\" data-id=\"https:\/\/www.paxy.pl\/\">Paxy<\/a> a <a href=\"https:\/\/www.olzalogistic.com\/\" data-type=\"link\" data-id=\"https:\/\/www.olzalogistic.com\/\">Olza Logistic<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ak chcete zabezpe\u010di\u0165 pohodlie svojich z\u00e1kazn\u00edkov pri odst\u00fapen\u00ed od k\u00fapnej zmluvy alebo reklam\u00e1cii, mali by ste im poskytn\u00fa\u0165 \u010desk\u00fa adresu, na ktor\u00fa v\u00e1m m\u00f4\u017eu zasla\u0165 vr\u00e1ten\u00fd tovar. Na trhu je ve\u013ea spolo\u010dnost\u00ed, ktor\u00e9 t\u00fato slu\u017ebu pon\u00fakaj\u00fa. V dne\u0161nom \u010dl\u00e1nku sa zameriame na to, kedy m\u00f4\u017eete leg\u00e1lne vr\u00e1ti\u0165 tovar na \u010deskom trhu, a poskytneme v\u00e1m preh\u013ead [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1363,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[291,259],"tags":[623,271,293,276,620,380,628,630,497,270,279,615,632,634,408,613,619,636,618,266,365,404,374,368,617,621,622,624,525,396,616,614,626,358,280,394],"class_list":["post-1672","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-commerce-sk","category-spolocnost","tag-ceska-adresa-sk","tag-ceska-republika-sk","tag-cesky-trh-sk-2","tag-cesky-trh-sk","tag-comfort-sk","tag-dodavatel","tag-doprava-sk","tag-dorucenie","tag-e-shop-sk","tag-elektronicky-obchod","tag-firma-sk","tag-kurier-sk","tag-naklady-sk","tag-nakup-sk","tag-obciansky-zakonnik","tag-odstupenie-od-zmluvy","tag-olza-logistic-sk","tag-online-sk","tag-pax-sk","tag-podnikanie-v-ceskej-republike","tag-prava-spotrebitelov","tag-pravo","tag-predajca","tag-predpisy-obchodu-sk","tag-prijemca","tag-produkt-sk-2","tag-riesenie","tag-spiatocna-adresa","tag-spokojnost","tag-spotrebitel","tag-staznost","tag-vratenie-tovaru","tag-vrati","tag-webovy-obchod-sk","tag-zakaznik-sk","tag-zakon"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Stiahnutie a vr\u00e1tenie tovaru v \u010ceskej republike, v\u0161etko, \u010do potrebujete vedie\u0165 | Czeska Strefa<\/title>\n<meta name=\"description\" content=\"Ak chcete zabezpe\u010di\u0165 pohodlie svojich z\u00e1kazn\u00edkov pri odst\u00fapen\u00ed od k\u00fapnej zmluvy alebo reklam\u00e1cii, mali by ste im poskytn\u00fa\u0165 \u010desk\u00fa adresu, na ktor\u00fa v\u00e1m m\u00f4\u017eu zasla\u0165 vr\u00e1ten\u00fd tovar. Na trhu je ve\u013ea spolo\u010dnost\u00ed, ktor\u00e9 t\u00fato slu\u017ebu pon\u00fakaj\u00fa. V dne\u0161nom \u010dl\u00e1nku sa zameriame na to, kedy m\u00f4\u017eete leg\u00e1lne vr\u00e1ti\u0165 tovar na \u010deskom trhu, a poskytneme v\u00e1m preh\u013ead spolo\u010dnost\u00ed, ktor\u00e9 cel\u00fd proces vr\u00e1tenia vykonaj\u00fa za v\u00e1s.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/czeskastrefa.pl\/sk\/stiahnutie-a-vratenie-tovaru-v-ceskej-republike-vsetko-co-potrebujete-vediet\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stiahnutie a vr\u00e1tenie tovaru v \u010ceskej republike, v\u0161etko, \u010do potrebujete vedie\u0165\" \/>\n<meta property=\"og:description\" content=\"Ak chcete zabezpe\u010di\u0165 pohodlie svojich z\u00e1kazn\u00edkov pri odst\u00fapen\u00ed od k\u00fapnej zmluvy alebo reklam\u00e1cii, mali by ste im poskytn\u00fa\u0165 \u010desk\u00fa adresu, na ktor\u00fa v\u00e1m m\u00f4\u017eu zasla\u0165 vr\u00e1ten\u00fd tovar. Na trhu je ve\u013ea spolo\u010dnost\u00ed, ktor\u00e9 t\u00fato slu\u017ebu pon\u00fakaj\u00fa. V dne\u0161nom \u010dl\u00e1nku sa zameriame na to, kedy m\u00f4\u017eete leg\u00e1lne vr\u00e1ti\u0165 tovar na \u010deskom trhu, a poskytneme v\u00e1m preh\u013ead spolo\u010dnost\u00ed, ktor\u00e9 cel\u00fd proces vr\u00e1tenia vykonaj\u00fa za v\u00e1s.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/czeskastrefa.pl\/sk\/stiahnutie-a-vratenie-tovaru-v-ceskej-republike-vsetko-co-potrebujete-vediet\/\" \/>\n<meta property=\"og:site_name\" content=\"Czeska Strefa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/czeskastrefa\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-04T09:31:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-15T18:34:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/czeskastrefa.pl\/wp-content\/uploads\/2024\/05\/young-delivery-girl-red-uniform-cap-giving-cardboard-box-customer-smiling-friendly-standing-green-wall-1024x758.jpg\" \/>\n<meta name=\"author\" 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